Privacy Policy
Welcome to the privacy policy of Innovate Digital Solutions Sdn Bhd. This policy outlines how we collect, use, process, and protect your personal information when you use our online platform, access our site, or engage with our services, including mobile app development, web application development, custom software solutions, UI/UX design, cloud integration services, software consulting, and maintenance and support. As the data controller, Innovate Digital Solutions Sdn Bhd is committed to protecting your privacy and handling your data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
Information We Collect
We collect information to provide and improve our services. The types of information we collect depend on how you interact with our site and services.
Information you provide directly: This includes information you give us when you contact us, request a quote, sign up for a service, or communicate with us. This may include your name, contact details (excluding electronic means as per this policy's limitation on contact methods in the text), company name, and details about your project requirements.
Information we collect automatically: When you visit our site or use our online platform, we may automatically collect certain information from your device or browser. This can include IP addresses, browser type, operating system, referral URLs, pages viewed, and the dates and times of visits. We collect this information to understand how our services are used and to improve user experience.
Information from other sources: We may receive information about you from third parties with whom we have a relationship, such as business partners or service providers, provided they comply with applicable data protection laws.
How We Use Your Information
We use the information we collect for various purposes, including:
To provide and maintain our services: Processing your requests, fulfilling contracts, and delivering the services you have engaged us for.
To improve our services: Analyzing usage patterns, conducting research, and developing new features or solutions.
To communicate with you: Responding to your inquiries, providing updates about our services, and sending important notices.
For marketing and promotional purposes: Subject to your preferences and applicable law, we may use your information to send you marketing communications about our services that may be of interest to you.
For security and fraud prevention: Protecting our site, services, and users, and detecting and preventing fraudulent activities.
To comply with legal obligations: Meeting legal or regulatory requirements.
Legal Basis for Processing
We process your personal data based on the following legal grounds:
Performance of a contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
Legitimate interests: Where processing is necessary for our legitimate interests or those of a third party, provided these interests are not overridden by your data protection rights. This includes interests in operating our business, providing and improving our services, and ensuring the security of our platform.
Consent: Where you have given your explicit consent for specific processing activities.
Legal obligation: Where processing is necessary for compliance with a legal or regulatory obligation.
Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:
With service providers: We may share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as hosting providers, analytics providers, and professional advisors. These parties are contractually bound to protect your information and use it only for the purposes for which it was disclosed.
For legal reasons: We may disclose your information if required to do so by law, court order, or legal process, or if we believe that disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
In connection with a business transfer: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such transfer and the options you may have.
With your consent: We may share your information with third parties when we have your explicit consent to do so.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period for different types of personal data will vary depending on the purpose of collection and the applicable legal requirements.
Data Security
We implement appropriate technical and organizational measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, please be aware that no method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
Your Data Protection Rights
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:
Right to access: You have the right to request access to the personal information we hold about you.
Right to rectification: You have the right to request correction of any inaccurate or incomplete personal information.
Right to erasure: You have the right to request the deletion of your personal information under certain circumstances.
Right to restrict processing: You have the right to request the restriction of processing of your personal information under certain circumstances.
Right to object to processing: You have the right to object to the processing of your personal information under certain circumstances, including processing based on legitimate interests or for direct marketing purposes.
Right to data portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and transmit it to another controller, where technically feasible.
Right to withdraw consent: If we are relying on your consent to process your personal information, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
To exercise any of these rights, please contact us using the details provided at the end of this policy. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data or to exercise any of your other rights.
You also have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal data infringes applicable data protection laws.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to analyze trends, administer our site, track users' movements around the site, and gather demographic information about our user base as a whole. Cookies are small data files stored on your device or browser that allow us to recognize you and remember your preferences. You can control the use of cookies at the individual browser level. However, if you disable cookies, it may limit your use of certain features or functions on our site or service.
Links to Third-Party Sites
Our site or online platform may contain links to websites or services operated by third parties. This privacy policy does not apply to third-party sites. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
International Data Transfers
As a company based in Malaysia serving clients globally, your personal information may be transferred to, stored, and processed in countries outside of your own. When we transfer your personal information across borders, we take steps to ensure that your information is treated securely and in accordance with this privacy policy and applicable data protection laws. This may include implementing appropriate safeguards such as standard contractual clauses approved by relevant authorities.
Children's Privacy
Our site and services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without verifiable parental consent, we will take steps to delete that information.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or for legal reasons. When we make changes, we will revise the policy on our site. We encourage you to review this privacy policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions or concerns about this privacy policy or our data practices, you can contact us at the following physical address:
Innovate Digital Solutions Sdn Bhd
Level 15,
Menara Prestige,
Jalan P Ramlee,
Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur,
50250,
malaysia.